“How do you calculate leave entitlement?" I asked? I could see Pete’s big sigh… “Well…” he said, “I have a spreadsheet… it takes me a while but it does the job”
I suspected he had a spreadsheet (don’t we all?) but I needed to find more.
“What about your HR system you mentioned in your email?”
“It works for employee info and appraisals but their leave management is very basic. It’s a waste of my time” said Pete.
When Pete joined us on the zoom call, he looked very sceptical. As the owner of 60+ employees care centre, he didn’t have much time for conversations that wouldn’t help him.
So we jumped straight to the point.
That was not news to me either. I regularly speak to customers who have an HR system but they find the leave and absence management module to be too basic.
At this point I showed Pete our holiday entitlement calculator. It’s available to anyone for free on our website. I could see something changed in Pete’s eyers. He seemed more interested now.
“So…” said Pete, “I could, in theory, use your free calculator and carry on with my spreadsheet?”
“Yes”, I said “ that would be a viable option”.
“But I would still have to do the tracking manually and the approvals by email? Not to mention overtime” added Pete.
“I suppose that’s your choice.” I said, “Tell me, what’s the biggest problem you have with your current system?”
Pete took a few seconds..
“I know I spend a ton of my time doing calculations… but my biggest problem is having to say "No" to people… every time I have to do it, something inside of me dies. I feel so bad having to decline people’s requests.”
Pete seemed to suddenly become very emotional but I needed a little bit more information
“And why do you have to do that?” I asked.
“Because I need a minimum number of people on shift. I can’t go below that number. And if too many people ask to be on holiday, I have to decline. That’s just how it is.”
At this point I knew Pete will gain a lot from LeaveWizard. Everything he’s told me so far could be done more efficiently and with less stress using our system. And I knew we had so much more to offer.
Pete has offered me to share his number with anyone in doubt so you can ask him yourself. Email me at [email protected] if you're interested.
30 minutes initial conversation
2 additional on-boarding calls, about an hour each
Questions answered and help provided
One happy customer saving time & negative emotion
We spent less than 30 minutes on our first call with Pete.
We then helped him implement LeaveWizard for his care centre over the next few days.
He had many questions , we answered, we got on calls and we helped him get started.
Pete liked our work patterns, the overtime facility was exactly what he needed but most of all Pete loved that he can create automated rules for holiday requests and in his own words “he no longer has to be the bad guy”.
Pete estimates that LeaveWizard saves him at least 10 hours every month in calculations, work patterns adjustments and decisions about approvals. That's 10 Hours. Every month. Only for Pete, not counting his line managers!!
And although he can’t estimate the emotional value of no longer being the bad guy he seemed much more relaxed and happy the last time we spoke.
Here is our offer
